Tuesday, October 26, 2010

Day 49, Tuesday Oct 26th, 2010

Today is the final day for case based discussions ! Yes, finally we are at the end of the program. The next three days are for for summary final lectures by the professors and discussion on how to re-enter back to work and home.

Today we had three cases. The first one - and the final one related to organization changes and leadership was the extraordinary story of Carlos Ghosn - who architects the revival of Nissan Motor Company in 1999. An outsider, non-Japanese speaking coming to change a traditional company in Japan, should be a daunting task to any leader. What is the process Carlos used :
  • Involved people at all levels
  • People identified to lead task forces were selected based on two parameters
    • Good front line experience
    • Strong personal credibility
  • Sent a strong message that he trusts people, by using all internal teams
    • Internal teams know the problems and hence they are the right guys to suggest solutions as well
  • Tapped on people's motivation to revive Nissan
  • If there was a significant deviation from the plan, he was ready to do course correction
Leaders are architects, coaches and be in the trenches at times. They have to play various roles at different times. Sometimes for driving major change, you need an insider-outsider - an insider to the company, but an outside to the group or division. Sometimes you need an outsider, period. In this case it was the later.

The second case was of an ice cream company started by two maverick founders, who  grew the business to $150m company in 15 years.  But realized that they needed professional managers to run the company as it had become big and competition was from the Goliaths like Neslte and Unilever. Though they did get a CEO, there was too much of interference from the founders.  Using this case, we discussed why do strategies need renewal, what is the best time to do it, where should you go from here, and how can you get there.

As discussed in the Whirlpool case, strategies decline and require renewal due to external threats and internal barriers. In this case:
  • External threats : intense rivalry, slower growth, higher fixed costs
  • Internal barriers:
    • Failures of perception, motivation, inspiration and coordination
When is the right time - waiting for financials to indicate a problem is dangerous. Where should you go - better to choose a bundle of choices, and not an incremental change; and towards  uniqueness and advantage, not just a "me-to". How do you get there : Stabilize the business, stop the bleeding, pick the low hanging fruits and aim for operational efficiencies.  And then look to fundamentally change the positioning.

Common pitfalls are: stopping after the initial success and not taking up the fundamental changes needed, failing to address the internal barriers adequately and undertaking small changes, when major makeover is needed.

Just to clarify the internal barriers:
  • Perception : "I don't see the threat"; typically because of denial, high pride in past successes, and misplaced sensors
  • Motivation : " I see the threat, but don't want to respond";
  • Inspiration: " I want to respond, but don't see how". Sort of deer-in-the-headlight syndrome; needs strong leadership and a detailed plan
  • Coordination: "I see how to respond, but can't get the organization to move"; mostly political issues within, risk aversion, may need some changes in leadership
The final session on Leadership and Corporate Accountability was on the case of whether Sustainable and Socially responsible investing. In this case, the question was whether to invest in a project which is not environmentally friendly (coal based electricity generation machines), but it will alleviate poverty to millions of people. Complex issues, with no clear answers.

Companies are members of the community from which it receives benefits and privileges. But it also comes with some responsibilities, especially when it affects the community and the economy. Faced with these complex ethical issues, corporations find it difficult to decide , and the ground is shifting as the expectations from corporations have changed. The law is not clear in many cases and is different in various countries. Governments alone cannot respond and economics of acting come into conflict with impact to reputation of the company. So what to leaders do ?

  • Good news - there are no easy answers or magical algorithms
  • What ever you choose to do, it is likely to be a better decision, if
    • You should be there in person, understand first hand the problem
    • Be proactive than reactive, by actively engaging in policy
    • Look for opportunities to act - even small acts matter
    • Be practical
  • Don't ignore the problem
    • By abstaining and rationalizing that it is not your problem
    • Or try to solve the world-hunger problem
  • Ask the systemic ethical questions
Disappointed that there is no easy solution ? Let the truth be told, there are no easy answers.

End of class there was a sense of relief that there are no more cases to read. And today we had to pack all our reading material to be sent home. Andrew Kwong, who is a participant in AMP, is from DHL; and he was gracious enough to get some discounts for us to ship these stuff. And the DHL teams came in and picked out boxed - most of us had two carton boxes full of case studies, books and notes.

Weather was fabulous today - in the high 60's Fahrenheit. Some guys played one more round of football, we played tennis for about 90 minutes.

I will write one summary blog based on the final lectures. I also promised to write on a good framework for Ethics, Human Rights and Business and Balanced Scorecard - which I will do over the next few days. Till then ...

Monday, October 25, 2010

Day 48, Monday Oct 25th, 2010

This is the 8th and last week of the AMP program. We have two days of cases - and the finale is a set of final lectures by each of the professors. It is amazing that almost two months we have been together here - each day is a new day of learning, reflecting, meeting and knowing people; knowing their extraordinary achievements, their career goals, about their companies and personal ambitions. I have never met so many highly successful leaders in my life - successful not in their professional careers - Rob Scott is the Managing Director of Wesfarmers Insurance in Sydney; what was fascinating to me was the fact that he is Olympic Medalist in rowing ! It is a humbling experience to meet such people.

Today, we discussed Barack Obama and the US fiscal crisis, the Bush tax cuts and the financial mess that the US economy is in today. The questions for the US Congress is simple: who will finance the US this year .... and the next year ? Current account deficit is US $640 billion/year and the budget deficit is US $1.5 trillion/year. Here is some historical perspective of the US economy and what different US Presidents did in the past.
  • JFK was the first to consider deficit-financed tax cuts to eliminate output gap and push economy to its true potential; but he was assassinated before he could put this into action
  • It was left to Lyndon Johnson to implement the tax cuts, but was quickly followed by the expansion of federal budget to finance Vietnam war; but pushed a significant tax hike in 1968 and the deficit was closed.
  • Presidents Nixon, Ford and Carter oversaw a series of recessions in the context of ever increasing inflation, and hence the deficit expanded; High unemployment and inflation was the primary reason for Carter to lose to Reagan in 1980
  • Reaganomics followed :implemented 25% across the board tax cuts and well as corporate tax reductions; he not only failed to cut federal spending, but increased military spending significantly and the deficits increased dramatically.
  • Economic boom of the 1990's and the tax hikes passed by Bush Sr and Clinton generated budget surplus for the first time since the 1970's.
  • George Bush wanted to reduce taxes, retire debt and reform social security and medicare at an expected cost of US $ 1.7 trillion; in spite of opposition by many economists , he went ahead with the tax cuts in June 2001; Made another set of tax cuts in 2003 and 2008.
  • But all this was overshadowed by the sub prime crisis, which turned into a financial crisis and finally into an economic crisis in 2008
Given all the bailouts done by the Federal government in 2009, this years budget will be a difficult one - expected to have deficit of over $1.4 trillion. Obama has clearly inherited a tough situation.  His stimulus package of $787 billion with focus on infrastructure, education, money for the states and tax cuts is crucial.

Today's  session by Prof Fruhan was an excellent session on "Pressures for Corporate renewal" - which was almost like a summary session. It was a long one, but we need the time to put it all together. There are four reasons for pressure:
  • Threat of early CEO replacement due to:
    • Takeovers
    • Activist shareholders not being happy with company progress
    • Boardroom revolts
    • Failure of the firm
  • How to improve shareholder value in the tough economic scenario - more so in the developed economies
  • Aggressive use of high management pay-off incentives
  • Professional pride of a CEO to succeed
Shareholder activism has increased so much, at least in the US. In the old days, if an institutional shareholder is not happy with the progress made by the firm, they sold the stock and moved on. No longer true - in fact to quote a retirement fund manager, " we don't want to sell. If a company can be improved, why should we be the ones who leave?" This may not be true in developing economies as of now, but is not a question of whether but a question of when.

Some summary points:
  • We have a big difference in corporate profitability in terms of ROE, through out the developed world; with US being in the 18%, Continental Europe at 12% and Japan at 8%
  • The value of, and therefore the pressure to increase market share tends to make the strongest players even more aggressive
    • Market share is much more valuable to a high profitability firm; such firms should be much more willing to fight for market share. Why ?
      • the shareholder value creation flowing from a $10 million increase in incremental sales volume is about $0.5 million for a firm that earns 1% above the cost of equity
      • for a firm that earns 10% above its cost of equity, the shareholder value creation is 10 times as much, or nearly $5.0 million
  • Many governments are having a difficult time maintaining a social safety net against extraordinary pressure. More so in Japan and Continental Europe
  • Developing world is providing a wonderful labor pool of educated people who are prepared to compete on cost - off shoring and outsourcing has become a necessity
  • Sets up a nice contest between multinational managers and developing world workers on one side, and developed world workers and their governments on the other side
  • Business is viewing national governments like a tenant views a landlord ; if they don't like the value proposition, they just move, or at least move the workforce
  • In the middle are PE firms and activist hedge fund managers who are turbocharged and ruthless
  • Question to all of us: how to emerge as winners, as the contest for survival and global competitiveness unfolds in the months and years to come.
The final session on Operations in the context of investors. How do organizations look at investors. We discussed two cases - Arrow Electronics and Merck. The CEO's of these organizations during the period under discussion were in class to give their perspectives.

Steve from Arrow Electronics - a distributor of electronics components had this challenges in 2000 of whether to invest in the ecommerce boom and put aside $100m to fund it. Under pressure from the board, competitors and some employees, he had to take a call. He did the following:
  • Since he was not convinced of the business model of the Internet, he did not invest, beyond the basic to keep the website running
  • Felt that there was a 10:1 probability that he was right; however since there was a finite possibility that he could be wrong, he wanted to take an insurance policy of sorts;
  • As an insurance policy, just in case the Internet model takes of in a big way, he decided to invest some money in some VC funded start ups in the space - up to $30m in taking about 19% of ownership
  • Why 19% - because the accounting rules allow you to take these costs in the balance sheet and not in the P&L
  • Only one of the succeeded and all other investments were a write off.
  • Lessons from him on the experience:
    • Be sure before you do any investments; if required get the experts
    • Don't help the guys who are trying to kill you ( here the dot-coms were trying to put him out of business)
    • Communicate to stakeholders - employees, analysts, customers, etc
    • Listen to all with an open mind
    • Courage - knowing what you believe in and sticking to it
Merck was a similar case - but a different context. In the face of a reducing revenues and margins because of a withdrawal of drug, should Merck cut R&D costs to boost earnings in the short term. According to a survey, 68% of the CEO's said that they will sacrifice the long term to meet short term goals. Merck did the opposite, but packaged it well with appropriate communication to stakeholders. And the stock price actually went up.

Good day overall. Spent some time with other participants - with one to help in creating a blog, and with another discussing the challenges of implementing SAP in the organization. 

Here is picture taken by a colleague of sunrise across Charles river overlooking Cambridge. Beautiful, isn't it ?


Photo by Dominic Cameron - Overlooking Cambridge across the River Charles


Sunday, October 24, 2010

Day 46/47, Saturday/Sunday Oct 23rd/24th, 2010

Finally, it is the last weekend here. All of us are in a joyous mood. After yesterday's party, absenteeism was expected to be high - which was not the case. Groggy faces, sore throats, but all were present - shows the commitment of AMP179 to themselves, I suppose !

Today, we had a guest - Ingrid Johnson from Nedbank - who was in the AMP program in 2005. It was her personal case, which we discussed today.

Most leaders have blind spots - but once they know about it, they will quickly go about fixing it. There are enormous challenges in leading a change in large organizations. It requires courage of conviction, patience, perseverance, ability to get buy-in and pull up people as needed. There was an interesting quote made in class today, by Dominic Coles of BBC. He quoted, "Scratch a pessimist and you find often a defender of privilege". This quote is attributed to William Beviridge, the famous British Economist and Social reformer.  Most pessimists and people who resist change are defending their own roles, power and fiefdom.

Ingrid made some interesting comments in the class today:
  • Organizations don't change, people do
  • Capabilities of your team should be more than the size of your dreams
  • Inspect what you expect
There was a view that there are four kinds of people in every organization, when it comes to implementing a new change : Fast, Slow, Can't , Won't. You need to use different methods to deal with each of them.

The second case was on the role of investors in Operations. We discussed this in class in the context of the Airbus A380 delays. When the first delay was announced in June 2005, the market held its value and subsequently it even recovers. When the second delay was announced in 2006, it had a devastating impact on its market cap - and it lost over Euro 5 billion in the next few days. Why do investors react like this ?

In this case, the management credibility was severely damaged. After the assurances that the wiring issues were fixed, the second delay was related to the same - this did not give confidence that the management was in control of operations. And to top it all, the CEO had a disastrous call with analysts , where he put the blame on his people. There were rumours that he had sold his stock before the analyst call and hence he was very careful in what he was saying, to avoid getting sued.

A lot of research has been done on the impact of press releases announcing some form of disruption and its impact on stock prices. Two factors were considered:
  • Is the information not credible : true when the press release is not made in conjunction with audited financial results; in these cases the market drops by 2.8%
  • Is the management to blame: was the source of disruption internal and not external environment; in these cases the market drops by 6.32%
  • In case both are true, the market drops by 7.09%
The gap between market price and the intrinsic value could be a combination of three things: communication gap, lack of a proven track record, strategy gap.




From left: Akshay, Partha - on Mass Avenue, Boston
Yes the weekend is finally here. Today, I went over to the MIT campus to have lunch with a student there - Akshay Ashok. Went to an Indian restaurant and chatted for a while, before walking back to HBS. On the way back, spent some time watching the Head of The Charles Regatta - the world's largest two day rowing event on the river Charles. This is the 46th year in which it is being held with over 55 different race categories. Over 200,000 spectators were expected over the weekend. It was quite crowded - the weather being good added to the joy. Here are some pictures.





Saturday night was a nice evening out for some of us in the living group. We had a nice drink and chatted about many things - life beyond HBS. After that Kevin had booked a table for us at the Russel House, a fine place for dinner. Enjoyed the evening, very much - thanks to Kevin.
 
Sunday was a quiet day - for the first time, I had Sunday lunch at the Sprangler hall. Spent time putting all the cases in the respective folders and packed them to shipped off to India on Tuesday.

Day 45, Friday Oct 22th, 2010

Finally it is Friday - going to be long day - not just because of classes, which go on till 4:30, but also because of the last Friday party we have tonight. Prof. Tushman was so worried that he literally begged the class to come on Saturday.

The first session was on outsourcing, off shoring - the differences and the benefits.Quick summary of the differences:
  • Outsourcing:
    • Work given to different company
    • May be done by same employees, but most often different employees
    • Usually from same country, but may be different as well
  • Off shoring
    • Can be done by the same company, if not it is outsourcing
    • Almost always done by different employees
    • Done in different countries
While the savings is quite apparent to the outsourcing company, how do we calculate the NPV of the savings ?  As we do this, we have to keep in mind two parameters: wage differential reducing over a period of time and tax impact on the outsourcer. And these can have massive impacts. Just consider the following example:
  • Case 1:
    • Assumptions : Offshored 3000 jobs, wages $56 in US, $12.5 in offshored country, 10% discount rate, 34% taxes for outsourcer, 2% inflation/year.
    • NPV of savings : $1.155 billion
  • Case 1 (modified)
    • Assumptions : Offshored 3000 jobs, wages $56 in US, $12.5 in offshored country, 10% discount rate, 34% taxes for outsourcer, 2% inflation/year.
    • Assume that US wages goes up by 2%/year and wages in outsourced country goes up by 6%/year
    • NPV of savings : $0.515 billion
Typically, when one company does outsourcing, all others are forced to do so. Why ? Because some of the savings are passed back as savings to customers, it puts pressure on the cost structure of the whole industry. However, outsourcing is not just about cost savings, it is many times about competitive advantage and in some cases it is about survival.

Mckinsey did a study and based on some assumptions (some of these could be questionable), concluded that it is a win-win for both the countries - in this case US and India. The conclusions were as follows:
  • Value potential accrued to US from US $1 of US spending offshored to India was $1.14
  • Value potential accrued to India from US $1 of US spending, was $0.33
Which means, in effect both countries together have gained by $0.47. The biggest assumption here is that 70% of the displaced workers find a job with at least 70% of the last pay. According to the study, this assumption is credible based on past data. Two issues comes to mind: this study was done in 2003, is it still relevant ? Secondly, the same benefits may not accrue to a country in Europe, where the jobs are not so easily available. Is this the reason why Europe offshores  much lower than what the US does ? Food for thought.


The session on Strategy was interesting becuase it was about Whirlpool, which was trying to renew itself. Why do strategies become less impactful over a period of time. It is because of both internal and external reasons:
  • External threats
    • Competition is aware of what you are doing
  • Internal barriers
    • Perception
    • Motivation
    • Inspiration
    • Coordination
And all these need to be tackled to get there. Organizational structure, systems and processes play a big role. And sequencing of steps can make or break the effort to change a strategy. There are trade-offs between moving too soon to change a strategy and moving too late. What options are available to overcome internal barriers:
  • Perception: Foresight to see problems before they become crises
  • Motivation: Ability to paint a picture of the future that clarifies the need for change
  • Inspiration : a direction that inherently fires up the whole company; this can be motivating too
  • Coordination: Personal credibility, a comprehensive plan, a good sequencing to bypass resistance if needed
Strategy academics agree that the toughest is to change a strategy than to create one in the first place.

The last session was on Japan - extremely complex to understand why they are not growing. Post WW-II, they had miracle growth. In fact they were set back by 20 years because of the war - the GDP in 1952 was the same as in 1932.  The country had extremely good skills at building complex systems - Battleship Yamoto is a good example of the capabilities.  (http://en.wikipedia.org/wiki/Japanese_battleship_Yamato). The real GDP growth was 10.1%/year for 17 years - this is the highest in world history.

During the period 1971-91, the average GDP growth fell to 4.4%/year. Still not too bad. But post 1991, they had five recessions. In order to boost economic activity, Bank of Japan reduces interest rates from 6% to 0.5% over a period of time. Still no one borrows money, as they don't need it. This phenomenon is called the "Liquidity Trap".  In Keynesian economics, this is a situation in which the monetary policy cannot stimulate the economy - either through lowering interest rates or by increasing money supply.

What does the BoJ do now ? They tried Quantitative Easing - where they increase the money supply - still no impact. Then they try fiscal policy changes by a stimulus package - which has some impact.  Japan has many issues to deal with, specifically:
  • Poor corporate governance structure with very few outsiders
  • Education, which is still based on rote learning
  • Women are not seen in the workplace and less so in boards
  • Politics has been wrecking havoc - they need a strong political leader; from Map 2006 till date they have had 5 Prime Ministers !
  • Demographics - they live much longer than in other countries, resulting in an aging population; their birth rate is low and with no immigration, the population is expected to go down by 2050
With lack of political leadership, there is a logjam in the country. Sad, indeed.

We had a special session today by Prof. David Moss on the topic, "Understanding the Financial Crisis and its Consequences".  Before we get into the topic, a little bit about Prof. David Moss.

David A. Moss is the John G. McLean Professor at Harvard Business School, where he teaches in the Business, Government, and the International Economy unit. Moss graduated from Cornell University (B.A., 1986) and went on to earn an M.A. in economics (1988) and a Ph.D. in history (1992) from Yale University. He joined the Business School faculty in July, 1993.

Prof. Moss's research focuses on economic policy and especially the government's role as a risk manager. He has published three books on these subjects: Socializing Security: Progressive-Era Economists and the Origins of American Social Policy (Harvard University Press, 1996), which traces the intellectual and institutional origins of the American welfare state; When All Else Fails: Government as the Ultimate Risk Manager (Harvard University Press, 2002), which explores the government's pivotal role as a risk manager in policies ranging from limited liability and bankruptcy law to social insurance and federal disaster relief; and A Concise Guide to Macroeconomics: What Managers, Executives, and Students Need to Know (Harvard Business School Press, 2007), a primer on macroeconomics and macroeconomic policy. He has published numerous articles, book chapters, and case studies, mainly in the fields of institutional and policy history, financial history, political economy, regulation, and comparative social policy. One recent article, "An Ounce of Prevention: Financial Regulation, Moral Hazard, and the End of ‘Too Big to Fail'" (Harvard Magazine, Sept-Oct 2009), grew out of his research on financial regulation and regulatory reform for the TARP Congressional Oversight Panel.

Firstly, this was a sub-prime crisis. How did it become a financial crisis ?
  • Large financial institutions which has participated in the various forms of MBS (Mortgage Based Securities), held many of these outside their balance sheets. On the balance sheets, they were leveraged by over 30%, but put together with what had off-balance sheet, the leverage was over 50% or in some cases it was 70%
  • So, if the asset price falls by about 2%, the leverage they have violates the fed rules. So that have two choices : raise equity or sell the assets
  • Since only some could raise equity, most were forced to sell the assets in a downturn
  • As they sell, they drive asset prices further down, which forces them to sell more
  • Overnight it became a financial crisis - and Friday Sept 12th Lehman Brothers were denied support by the Treasury Secretary Paulson. On Monday Sept 15th, Lehman filed for Bankruptcy.
  • During the same weekend, on Sunday Sept 14th, AIG approached the Fed for $40b, which was promptly denied. But on Monday, after the Lehman bankruptcy and on the news that AIG failed to secure private funding, the Fed extended an emergency credit to AIG
  • It is rumoured that Treasury Secretary was so stunned by the issues on hand , and combined with the stress and lack of sleep, was under severe personal pressure.
  • Now the issue is a full blown financial crisis
But how did a financial crisis turn out to be an Economic crisis ?
  • Financial crisis resulted in a credit crunch even for the good guys
  • It became a crisis of confidence - which meant people were not spending
  • And it soon became a classical Keynesian Recession
Financial crisis and Economic crisis are linked as they have interdependency's. Mark-2-Market accounting turned out to be one single policy which affected the market. EU abandoned this and the market improved. US also abandoned it, but was late in doing so. The biggest downside is, it may hide a lot of issues which can blow up later. Hence the need to get back M2M sooner.

The US disbursed $2 trillion and guaranteed another $12 trillion, which is the largest in history. And all of them, if called the government would have gone broke ! They did it to restore the crisis of confidence, bail out the TBTF (Too Big To Fail) companies like AIG, Bear Stearns, Fannie and Freddie, and purchase securities.

TARP - Troubled Asset Relief Program, was $700b to buy assets to stop the panic selling. But it turned out to be different - buying the equity instead of assets. Why ? Because many economists felt it is more efficient to buy equity instead of assets and secondly there was uncomfortable feeling in using tax payers money to buy assets at a high price.

In between there was a fire in the money market. And the government wanted to guarantee the MM funds. Fortunately someone in FDIC saw the problem and prevented it - because such a move to guarantee MM funds would have led a collapse of the banking sector. All bank accounts were secured only for $100k, which means people will pull all money from the banks and move it to MM funds. The policy was modified to guarantee only old MM funds and not the new ones coming to the market.

In retrospect, in the short term a financial system meltdown. But in the long term, we created a moral hazard. Why ? Because in all this creditors were the only guys who were not hurt. They are supposed to be the conscious keepers of the capitalist markets - by monitoring the risks and adjusting the interest spreads accordingly. In future, they may be inclined to take higher risks, no longer playing the role of a conscious keeper.

How to prevent next crisis ?
  • Reduce leverage - especially of large financial institutions like investment banks
  • Rating agencies regulation
  • Regulation of retail lending
  • Not allow off-balance sheet items
Prof. Moss believes that it is good to refer to history for solutions. Every 15 years there has been a crisis, but after 1933 there has been no major failures for over 50 years. What was done in 1950 was to aggressively regulate the biggest systemic risk, which was commercial banking then. And have low regulation for others. Similar logic should be applied now - aggressively regulate the investment banking and have low regulation for the rest of the market. Are the Fed's listening ?

After a long day of heavy stuff, most people were getting ready for the Friday night party. I was down under the weather and could not participate - and I understand I missed a lot of good clean fun - music and dance - well into the night. After all, it was time to let your hair down, after seven long weeks. More later ...........

Day 45, Thursday Oct 21th, 2010

Organizational effectiveness is both a function of good strategy and good execution. Based on the effectiveness of each, there could be gaps in terms of results; these gaps could be one of the following:
  • Performance gaps : the organization is not performing as well as it can
  • Opportunity gaps : there are some market opportunities which the organization is not exploring
Today we discussed a case of a high performance leader, who was an AMPer sometime back. This case was an example of how high performing leaders hit a wall after a while. Common characteristics of high performance leaders are:
  • Exceptionally talented and bright
  • Have a strong track record
  • Ambitious, striving and competitive
  • Not perfect - has limitations and flaws as well as strengths
However, all of us have seen high performing leaders fail; what are the common reasons:
  • Over dependence on a single strength or resource
    • Most likely former strengths become limitations
    • Depends too much on a uni dimensional talent
    • Loses a champion, mentor or corporate sponsor
  • Difficulty in building an effective team
    • Unable to motivate and staff effectively
    • Over manage and under-delegate
  • Difficulty in making transitions to broader scope jobs
    • Lack of strategic thinking
    • Unable to deal with complexity
  • People handling issues
    • Seen as self-centered
    • Abrasive, insensitive
    • Lacks composure under pressure
  • Differences with top management
    • Disagrees with top management on strategy and goals
    • Unable to handle conflicts with boss
    • Unable to handle different views
  • Initial strengths can become fatal flaws
The last one particularly can be devastating. Some examples are given below:
  • Track record : Makes an impressive impact in functional or technical area
    • Flaw: Can be seen as too narrow in a particular area
  • Brilliant: Seen as uncommonly bright
    • Flaw : Intimidating, dismissive of other's ideas
  • Sacrifice/Commitment: Extremely loyal to organization
    • Flaw: Defines life in terms of work; expects others also to do the same
  • Charm : Capable of considerable charisma and warmth
    • Flaw: Can use this selectively to manipulate other people
  • Ambition: Does what ever is required to achieve success
    • Flaw: Does what ever is necessary to achieve personal success, even at the expense of others
In this case, the leader was given feedback on many aspects, which helped him to grow and take much higher roles within the organization.

Today’s case on stratgey examines a classic competitive battle between British Satellite Broadcasting (BSB) and Rupert Murdoch’s Sky Television. The discussion will focus on a framework for competitor analysis and an introductory application of game theory.

Clealy BSB missed seeing Sky as a potential competittor. How:
  • BSB was too focussed on the traditional
  • Mis-read the technology - was a big mistake
  • Complacent and arrogant
  • Expected the regulated market structure to continue
  • Leadership came from different business - no experience
  • Missed the political wave
Had BSB looked at their key strengths, they would have definiitely identified "license" as one of them. If someone had questioned what are the alternatives that the competition could come up with, instead of licenses, the following would have showed up:
  • Is license a wrong assumption ?
  • Is there a way to operate without a license (beam from outside the UK ?)
  • Can the rules for license be bent ? If yes, who is likely to bend them ?
The last one was important, becuase Murdoch was supporting Thatcher in a big way and he clearly wanted to dominate in the media space.  BSB also waited too long - as you wait too long, your options dwindle. Hence it is important to think ahead of competition.

We also had a short peek at using Game theory to show what the end game was. BSB played the end game quiite well here to get the maximum value out of Sky, when they decided to merge. We might have a special session on Game Theory - if it happens, will post on it separately.

The final case for the day was Yahoo and its activities in China. Let me give a brief history of what happenned. Shi Tao was a journalist working for newspaper in Hunan province. In April 2004, the Chinese government issued a notice to all journalists, not to cover any news in the media related to an event that was being planned for June. To be precise, there was a planned "pro-democracy" event being planned for June 4th, which was the 5th anniversary of the Tiananmen square protests. Shi Tao, used his private Yahoo email id and sent a brief of the government order to an US based forum called Asia Democracy Foundation. The Chinese government found this and asked Yahoo to give the details of the user. Yahoo turned in the informaton without asking for the reason - shortly thereafter Shi Tao was arrested and put in jail for 10 years; Crime : disemminating state secrets !

Did Yahoo do some thing wrong here ? It was complying with the laws of the land. The bigger issue is this: as an organization if you decide to enter a country, it is important to look if the laws/values of the country will be in conflict with your company values. Here Yahoo was seen as the upholder of freedom of speech, but had to share personal information to the authorities in China. From China's point of view, the issue is crystal clear: Shi broke the rules and hence needs to be punished as per the law of the land. Yahoo's problem was two fold: did it warn the customers using their email id's in China on the laws of the country ? And secondly, it did not put in place mechanisms to deal with such requests.

The question of ethics is serious and companies have to face it. The three things to look for are:
  • How serious are the ethical stakes ?
    • What are the vulnarabilites of the parties at risk
    • How severe are the consequences and harm, if any
  • How deeply implicated will the company and company personnel be ?
  • What can the company really do?
    • Realistic assessment of the likely impact
    • Resources required and cost likely to be incurred to face a situation
The issues can become more complex as technology advances. Is the company providing the infrastructure responsible for the content ? In this case Yahoo provides email infrastructure. Is a telecom company responsible for the conversation content between two telephone users ? Fortunately for us, the telecom companies don't store the conversation - else the government can ask for it, in which case the telecom companies have to give it ?

Fundamental issue is the conflict between increasing government pressure to comply with domestic laws and policies - and internationally recognized human rights of freedom of expression and privacy. Information and Communication Technologies (ICT) companies will be under tremendous scrutiny, given the global security climate.

In response, a multi-stakeholder group of companies, civil society organizations (including human rights and press freedom groups), investors and academics spent two years negotiating and creating a collaborative approach to protect and advance freedom of expression and privacy in the ICT sector - called the Global Network Initiative. Microsoft, Yahoo and Google are members of this forum. See http://www.globalnetworkinitiative.org/index.php

More later .....


Saturday, October 23, 2010

Day 44, Wednesday Oct 20th, 2010

The first case for today was on the US Steel industry - where the average earnings by the employees is 27% higher than in other manufacturing industries. Some industries are held hostage by premium wages - some characteristics of these businesses are:
  • Labor is organized and is economically able to strike
  • Substitute labor is not available to the company during a strike
  • Alternate sources for comparable products are available
  • Businesses cannot be made competitive with new investments
Retirement options in many of these companies are quite generous. In fact in one US Steel company there were 13,000 employees and 74,000 retirees to take care of. Given the rising medical costs in the US, it makes these companies very unhealthy. The steel manufacturers were squeezed between the raw material suppliers and the unions.

How countries react to import tariffs is closely linked to politics as well. Here is the example: In 2002 the US imposed temporary tariffs of 8-30% on imported steel - in order to protect the US steel industry. Because of NAFTA, Canada and Mexico were excluded. There was widespread belief that the Rust Belt of Pennsylvania and West Virginia would benefit the most - one each won by Bush and Gore in the 2000 election, but were considered marginal states, which Bush aimed to win in the next elections. EU retaliated with counter tariffs - but not on Steel, but on Citrus from Florida. Wonder why ? Because it was state in which Bush barely managed to win and it titled the overall votes in his favor for Presidency ! In the wake of WTO ruling these tariffs as protectionist, Bush withdrew the tariffs in late 2003.

To American unions, globalization is a force that has wiped out the jobs of millions of well paid blue collar workers - hence they fight for higher wages and cradle-to-grave benefits. This has killed many industries in the US. Some unions are lucky - a good example are the dock-workers of the West Coast, who load and unload cargo ships; these guys make over $100,000 per year and get full health care benefits for life. Because of their good pay, they can easily endure a prolonged work stoppage. Management cannot afford this, as it affects almost $300b in cargo that flows through these docks every year.  One not so pleasant example is the Detroit's dysfunctional system of paying employees not to work, which has been well chronicled. (See http://wsjclassroom.com/archive/06may/auto2_jobsbank.htm for more details on this)

One always associated unions with communism and communist countries. It is revealing to learn that unions are so powerful in many parts of the capitalist economy - including US, Germany, Netherlands, Italy, Spain ... the list goes on.

The second case was on "Operations for customer experience: Blending empathy with execution", which was discussed through a case on Cleveland Clinic, which is one of America's top hospital chains. They are famous for many medical first. The most innovative idea to me, was their logic of not charging tuition fees in their medical college. The logic is noble - to quote their CEO, " The average debt for students graduating from private medical schools, such as this, is more than $150,000, making many graduates less likely to pursue careers in academic medicine. By providing full tuition support, we want to ensure academic careers as physician scientists".

"The patient is not only an illness .. he has a soul" - Dr. Favaloro, Cleveland Clinic surgeon who performed the world's first coronary bypass in 1967. Normally health care outcomes are judged according to a narrow scientific measurement of the procedure outcome in terms of solving the illness. In reality, the broader success should be judged according to how the patient was treated in terms of the overall patient experience - including empathy, treatment and caring. Every visitor to a hospital is scared - and how the doctors and staff treat the person makes all the difference.

Service and experience is already becoming extremely important to many parts of the economy. This requires organizations to think differently in terms of : Measurement criteria, Rewards and incentives, recruitment profiles, Infrastructure and processes.

Good customer experience = Flawless execution x Empathy
While focusing on processes, it is quite important to articulate the recovery process, in case something goes wrong. And things will go wrong. A good recovery is more likely to convert a customer from a detractor to a promoter easily than the effort required to convert a passive customer to a promoter. This is useful for organizations which use Net Promoter Score (NPS). See http://www.netpromoter.com/np/calculate.jsp for more details on this.

There was a mention in class today about Baumol's theory of 1967 related to services industry. The concept and the fact that it was written so many years back, forced me to do some more research on the Internet. It is fascinating. Here is a small preview of this - called the Baumol's disease

What is Baumol's Disease?



Post World War-II,  many industries went through a revolution of factory automation.  Manufacturers could automate parts of their manufacturing processes and drastically increase their productivity. Productivity here as the cost of manufacturing a product unit divided by the labor cost required. Productivity increased when products could be manufactured through automation with less labor. This resulted in great displacement of manufacturing workers along with a decrease in the cost of manufactured goods.

Baumol addresses the economics of this displacement with a model he calls the Unbalanced Expansion Model. According to him, there are two kinds of activity sectors:
  • Sector 1: The progressive sector consists of activities such as manufacturing in which productivity is increasing rapidly due to innovations such as automation.
  • Sector 2: The other is the non-progressive sector containing activities that are not becoming more productive, such as most service activities. These include education, health services, governmental services, and many others.
Today, we can include IT and Health care in the second category. Many activities performed by educated professionals cannot be automated. Baumol points out that a string quintet composed by Mozart still needs five musicians for a performance, the same as in 1787.  The two sectors have experienced very different rates of productivity growth and are therefore unbalanced.

The consequences are great. Many people who work in the progressive sector lose their jobs to automation. Those remaining can be paid more because the automation has saved their organization enough money to raise salaries.


The non-progressive sector cannot increase its productivity but its wages go up nevertheless because of rising wages in the progressive sector. The non-progressive sector's services, therefore, become more and more expensive because the increasing labor costs are not offset by innovation and automation. Because fewer workers are needed in the progressive sector, the number of people in the non-progressive sector grows.

As a result of innovation and automation, the costs of manufactured products have stayed the same or even fallen. At the same time services have become ever more expensive. Services that are considered essential have become the most expensive. These include education and health services that the public is willing to buy at any price.

From an impact perspective, if we believe in this theory, then the following will be true:
  • Services will become a larger portion of the GDP
  • More labor will be working in the services industry
  • Public spending by governments will increase, resulting in larger deficits
Interesting, isn't it ?

The last session was on Spain. Again a very difficult situation here as well. Declining GDP, unemployment at almost 20%, decline in government revenues and increase in government expenses - all this resulted in budget deficit being 11.4% in 2009. Is this another Greece in the making ? While the EU can bail out Greece, Spain is four times the economy of Greece. Is this a threat to a Euro ? Time will tell.

Today we had a rotational group dinner by citizenship - all the Indian AMPers have decided on the next meeting in India - Mumbai Jan 17th 2011. And the convener is Farhan Pettiwala (Norfolk Mechanical ) and the host is Jyoti Narang (COO - Taj Group of Hotels). Fantastic.

Friday, October 22, 2010

Day 43, Tuesday Oct 19th, 2010

The case on Italy and its main macroeconomic problem was our first case today. Low productivity, stagnant GDP growth , high public debt - all resulted in the plummeting of their global competitiveness.

History
  • Italian miracle – the way Italy emerged from WW-II
  • Industrial boom bought prosperity to North and central regions
  • Shifted focus from agriculture to manufacturing – textiles, machinery, food processing
  • Used proximity to sea for exporting goods worldwide
  • Post war years – one of the fastest growing economies in the world (except for a recession in 1964-65)
  • Government presence in economy increased following a nationalization initiative – in South state owned 70% of industry; Oil, energy and telecom were state owned
  • Negative point was – artificial jobs and lack of lack of western management styles
  • By 1986, Italy’s GDP/capita was 9% higher than UK
1990’s
  • Collapse of Soviet Union removed one of Italy’s most important trade partners
  • Series of corruption charges in 1992, resulted in uncovering of serious system of bribing
  • Money was siphoned off from public sector enterprises to political officials
  • 1992, Italy signed the Maastricht treaty – set criteria for membership to EMU
  • Govt under Giuliano Amato, initiated major economic and institutional reforms
  • 1993-99 privatization raised 100 billion Euros
  • Budget cuts, tax increases and privatization - budget deficit fell to 2.7% in 1997 ( below the 3% required to join EMU)
  • Jan 1, 1999 onwards monetary policy under ECB and Euro was accepted as common currency
Challenges
  • Positives : World’s leading tourist destination, more heritage sites than any other country, good quality of life
  • Negatives : Stagnation, 24th out of 25 EU countries, impact of past practices of over spending and devaluations was showing up
  • Over spending:
    • Thru 1980’s deficits ran over 10% of GDP, with public debt-GDP ratio of over 120%
    • High debt - huge interest payments of 70 billion euros, no leeway to use spending to boost economy
  • Devaluation:
    • Thru 1980’s and 90’s repeated devaluation made exports cheaper
    • Resulted in high inflation and ire of Germany and France (their largest export partners)
  • These two were like drugs – weaning away was not easy; no focus on competitiveness
Insufficient Competition
  • In Labor
    • Rigid labor market , impossible to fire or transfer employees, powerful unions
    • Attitude towards employment was  study, does not mater whether you pass of fail, 6 years in university, get a job, no firing, no transfer, retire ! It is their right !
    • Consultant for reforms was killed in 2003 by far-left Red Brigade; resulted in some reforms  leading to unemployment falling to 7% from 10%
  • In business
    • Fared poorly in ease of doing business, over regulated markets
    • In 2006 and 2007 passed a package of reforms resulted in more stores, reduction in prices and savings of $713 per year for each family
    • Criticized for low scale of liberalization
  • In Education
    • No competition, plagued by “patronage, cronyism and secure tenue”
    • Competition with other universities was radical
    • Change in process by having admission exams – but all universities have exam on same day !
Over fragmentation
  • In geographies
    • Strong local loyalties than national loyalties
    • South was worse than North – South’s GDP/capita was 67% of that of North; higher organized crime in South
    • Strong family ties made people stay close to family in local region  no movement to other locations
    • Poor infrastructure, not updated since 1975
  • In public services
    • Wide spread civil service backwardness
    • High inefficiencies in health care spending  same hospital buys at widely varying prices
    • Poor coordination in many law enforcement agencies  three numbers to call in case of accident
  • In Business
    • Predominantly SME than large conglomerates
    • Average firms employed only 9 compared to EU average of 16, in 2001
    • Could be because of strict labor laws if your employ more than 15
    • Family owned enterprises  big strength, knowledge and skills passed within families from one generation to another.
    • Focus on specialization resulted in directing limited resources to what they did best
    • SME resulted in little FDI
    • Banking was only sector which consolidated
    • Since family owned businesses competed in same region for years, they hated each other; hence low chances of consolidation
  • In Politics
    • Fractiousness of political system resulted in coalition politics; and hence not able to initiate reforms
    • Politicians tenure was so precarious, they focus on short term political concerns at the expense of long term good
    • Large part of government energy is spent to remain in office
    • Largely bipolar politics; average Italian does not know what is the truth
The issue is this: joining the EU helped or hurt Italy ? I think it helped them a lot. Though it made exports expensive and a spike in domestic prices, the inflation otherwise would have been much higher.  Govts hands tied – as it had no option of devaluing the currency, cannot change interest rates or raise taxes (as rich will move away elsewhere); so only option left is to  change labor rules, reduce spending, improve health and schools; which if they do, they will not get elected; hence the great  ITALIAN IMPASSE !

By Early 2007, things were showing signs of improvement; GDP had picked up over 2006 @ ~2%, reflecting recovering exports and domestic consumption. Some felt that the stagnation of last 5 years was actually a structural shift that the industry was making - showing results slowly now. Exports share was falling, but export prices was increasing - for example shoes sold halved but revenues increased in 10 years. Shift to higher value added segments, moved low cost production to low-cost countries. The challenge continues - how to preserve the cherished aspects of the traditional Italian life, yet manage growth through changes in taxes and labor reform? Not easy issues to resolve !


The strategy session was one of the three cases, where we discuss competitive dynamics.  Analysis of successful firms over long periods of time, shows that the half life of a competitive advantage is just about three years - after which the competitive advantages fades. What this means is this: companies have to renew itself over and over again. This is true only of competitive advantage - the impact of others like being in a particular industry, or part of a corporate remains the same over long periods of time. Strategy guys would love this !

We discussed the case of the high intensity sweetener market, where the established player Nutrasweet was threatened by a new comer from Europe, Holland Sweetener Company (HSC). As the patents were expiring, HSC felt that they can compete and take some market share from Nutrasweet -which could respond in one of two ways - launch a price war or treat it as normal competition. Unfortunately, HSC was a classic example of a poor entrant - no distinctive choices (me too product), did not create any additional WTP (Willingness To Pay), and doubtful lower cost. Which meant no competitive advantage, and hence no new value created.

Techniques to be used while entering a market:
  • Competitor analysis
    • what are their Goals
    • what are their Capabilities
    • what is their strategy
    • what are their Assumptions
  • Qualitative considerations
  • Quantitative approach

And in doing so, it is important to maintain dynamic consistency - doing today what's required to succeed tomorrow. It is almost like a chess game, where we should be able to look far out into the future, understand the effect your entry into the market will create and have a plan to exploit it.


The last case is a sad and depressing case of Shell and its problems in Nigeria. Shell had set up oil wells in one of Nigeria's delta regions called Ogoni region and had a deal with the governement to extract oil. The problem was Nigeria was ruled by a dictator who had no quams of human rights. The problems started when Ken Saro-Wiwa, an educated person from the Ogoni region started a peaceful movement to ask Shell/Government to pay for the destruction of the region. He started the Movement for the Survival of the Ogoni People (MOSOP), which disrupted the oil production at times. To cut the long story short, when Shell requested the help of the Government to solve the law and order issues, the Government jailed Ken Sara-Wiwa, conducted a shabby trial and sentenced him to death ! For those of you who want more details see the links given here:
http://en.wikipedia.org/wiki/Ken_Saro-Wiwa
http://www.youtube.com/watch?v=htF5XElMyGI
http://www.youtube.com/watch?v=16kP9rEQz1Q


What is Shell's responsibility here is the question ? In most cases, organizations will have a stated view that they will not get involved in political issues - but the line between what is political and what is support of the local community gets blurred very easily and more so in countries ruled by dictators who do not take care of its own people.  Where does Shell draw the line ? It is a moving target, it is question of judgment and companies should have a long term view.


The manner in which Shell reacted to the death sentence on Ken Sara-Wiwa is also questionable. Shell should have had enormous infuence on the Nigerian government, which solely depended on Oil to survive. Instead of using its influence in private, it issued a press statement expressing sympathy to the families of those arrested and reiterated its stand of not getting involved in the legal proceedings in a sovereign state - looks like the lawyers were in control there, because they were legally correct. Once, Shell's position was known, it only strengthened the rulers in Nigeria, who went ahead and executed Ken Sara-Wiwa.


In spite of this execution, Shell decides to go ahead with its LNG facility in Nigeria in 1996. Lawsuits were filed in the US against Shell and there was shareholder activism related to environmental issues. In 2006, there were many attacks against Shell in Nigeria resulting in loss of production. The Nigerian court orders Shell to pay US $1.5b for environmental damages in the delta, and of course Shell appeals. Later in 2006, Nigerian government revokes the license to Shell  and as of May 2010, Shell facilities in Ogoni region remain closed.


Of course this is a very controversial topic and after the class there were many small discussions going including during dinner.


Played Tennis today for about an hour or so. It was quite cold but very refreshing.  More later ...


From Left: Partha, Ramesh, Uday, Sanjay